Medication error & incident log
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Reports
Pick a view and a period. Use Print / Save PDF to export the current report.
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Record an Incident
For errors that reached the patient. Used for internal clinical governance and follow-up.
Staff involved
Patient
Incident details
Prescriber contacted
Action & outcome
Reflect & prevent
Consider why the error happened and the steps to prevent it recurring — e.g. does an SOP need amending, staff training, agency staff, poor working order (clutter, dispatch labels not checked, part packs), packing errors — and an action plan for those changes.
Recorded Incidents
Errors that reached the patient.
Filters on the date dispensed. Leave both dates blank to export everything.
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Action Required
The following errors require your reflection. Please complete them as soon as possible.
⚠️ Do not include patient names, NHS numbers, or other identifiers in your reflection.
My Errors
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Action Centre
Manager view for reflections still to be completed and items awaiting review.
Reminder: Reflections must not include patient identifiers.
🚩 Pharmacist review
Serious errors raised straight to the pharmacist — for pharmacist sign-off, kept separate from the standard reflections below.
Awaiting pharmacist
0
Reflections to complete
Open cases where a reflection is required but has not been submitted yet.
Reflections to complete
0
Current selection
0
Awaiting review
Reflections submitted and ready for manager review and closure.
Awaiting review
0
Ready for manager review
0
Corrective actions
Owned fixes from error reviews — tracked until they're done.
Open actions
0
Overdue
0
Add a standalone action
Staff Errors
Select a staff member and view their errors. Toggle between reflections-only and all errors.
Reminder: Do not include patient identifiers in notes or reflections.
Total 0
Open 0
Awaiting review 0
Closed 0
Results
| Date | Staff / Order | Category | Error Type | Severity | Status | Reflection | Details | Actions |
|---|
Daily Volumes
Enter prescriptions labelled and dispensed for each team member. Saves automatically per staff member.
Labelled: 0
Dispensed: 0
Team volumes
Enter labelled and dispensed volumes for each person on this date.
Staff
Select a staff member to view their dashboard summary.
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🏆
Monthly Leaderboard
Ranked by lowest error rate. Only staff with recorded volumes are included.
KPI History
Month-by-month pharmacy error rate and volume summary. Click any row to see a staff breakdown.
Target:
1.00%
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Pharmacy Settings
Configure how your pharmacy tracks errors and volumes. Changes take effect immediately for all users.
Labelling
Controls how labelling errors and volumes are tracked across the app.
📊 Track volumes & rates
Enter daily prescription volumes per staff member. Error rates (per 100) are calculated and shown on leaderboards and performance pages.
Best for: manual labelling with countable volumes
🔢 Count errors only
Log labelling errors without tracking volumes. Error counts are shown but no rate is calculated. Volume input is hidden.
Best for: automated/robot labelling systems
Staff need at least this many labelled in a month to appear on the leaderboard.
Dispensing
How dispensing errors are tracked across the app.
🔢 Count errors only
Dispensing errors are logged and counted. Prescription volumes and error rates are not tracked for dispensing, so volume inputs and rate figures are hidden throughout the app.
Fixed — dispensing volumes aren't captured in this system
Manage Users
Add new users and update access levels for existing users.
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Existing users
| Full Name | Current Role | Status | Change Role | Action | Deactivate |
|---|